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TESTIMONIALS |
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Mike, I want tell you how much I and my family are enjoying my "almost new" 2011 Honda Civic. When searching for used vehicles on-line I had several competitive, although slightly different Civic options. With my wife’s prompting, I opted to pursue your LX model with under 5k miles versus a 20k EX-L model with all the bells and whistles. When I first called you, I was surprised to learn how you operated, but in speaking with you regarding the process I felt very comfortable… you laid it out well and your lifetime guarantee on your repairs spoke to your commitment to quality.
I noticed in several of the testimonials on your website that people were pleased with how receptive you were to their many questions. During my experience though, I was impressed with you for the opposite reason - you provided me regular updates (including photos) of how things were progressing and what would be the next step so I had the answer before I knew I had the question… that’s experienced service!
Although I could’ve been wary about taking ownership of a repaired vehicle that I’d never seen, because you kept me informed throughout the process, I was at ease… speaking candidly, my only trepidation leading up to pick-up day was making the drive from Northern VA to Roanoke. In reality, even the trip was pretty easy and well worth the drive.
Thanks for your integrity, attention to detail and for making my experience quite painless and enjoyable! I definitely encourage anyone considering buying a used vehicle to work with you, Mike… I’m confident that they too will enjoy their experience.
Sincerely, Ron Arens |
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